Terms & Conditions

Terms & Conditions

We offer a 100% customer satisfaction guarantee.

Here are the rules to follow for your return:

  • You must request a return for refund within 30 days after the invoice date. No refunds are issued after 30 days.
  • Each return MUST have an RMA number, a "Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
  • One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
  • When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. We will not be responsible for any shipping loss.
  • The customer must inform us of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
  • All return(s) must have the original packaging and accessories.
  • The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Wewill not reimburse any customer for the shipping cost of a returned product.
  • Please allow 2-7 business days to process your return.
  • We reserve the right to refuse service that would void the return policy.
  • Please note that not all items are covered by our return policy.
    We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds

You may return most items sold by us within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.

We cannot accept returns of certain items for a refund, including:

  • Any item that is returned after the 30 day grace period.
  • Any item that is not in its original condition, is physically damaged, has been worn or dirty, or is missing parts.

Return Policy for Exchange or Replacement

We offer a 30 day warranty for product replacement or exchange. If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item code number of the product you would like to receive. If there is a difference in the cost, please provide a payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand (e.g. insoles, shoe laces, shoes, etc.).

Warranty Information

All products are sold with the original manufacturer's warranty. Please note that warranty periods and services vary from manufacturer and product.

Return Shipping Cost

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to FeetPeople.com.

Restocking Fee

A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Canceled orders or address errors

To cancel an order, send an email to customerservice@feetpeople.com with your order number.  However, we cannot guarantee that your order will be canceled.   For any refused package or any returns due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.

Return Procedure

1)  Send an email with the order #, item numbers, and description that you would like to return to customerservice@feetpeople.com.

2)  Instructions will then be sent on how to handle the return.

Customers are responsible for shipping any returned products. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-sellable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. We will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.

All Clearance products (e.g. close-outs, refurbished items, new items and open-box items) purchased from us will not be accepted for returns.

Next Day and 2nd Day Delivery (Expedited Shipments)

1)  Any order received before noon EST Monday through Friday will be shipped same day.  Orders received after noon EST will be shipped the next business day.  For example, a 2nd day order received on Friday at 3pm EST will ship Monday and deliver on Wednesday.

2)  Orders received on Saturday or Sunday will ship Monday. 

Please note:  Under no circumstances can we guarantee the performance of the carrier.  We will honor your request to ship the item using their services to arrive on the date you expect.  However, if they do not deliver on the expected date, we will not be held liable.